Acceptable Use & Anti-Fraud Policy

• Creating bookings you do not intend to travel on, or holding seats to block a competitor.
• Reselling reservations at a mark-up outside the platform.
• Impersonating another passenger, an operator, a driver, terminal staff or an administrator.
• Submitting false licences, insurance certificates or company documents.
• Marking a booking paid or boarded when it was not, or altering a record to conceal cash taken.
• Automated scraping, bulk downloading of records, or reverse engineering the platform.
• Probing, scanning or attempting to bypass authentication, role restrictions or database security.
• Uploading malware, or using the platform to harass, defraud or endanger any person.

We monitor for unusual booking patterns, repeated cancellations, mismatched payment records and suspicious access. Administrative actions such as approvals, payment marking, cancellations and role changes are recorded in an audit log with the actor and timestamp.

Depending on severity we may issue a warning, cancel affected bookings, restrict features, suspend or close an account, withdraw an operator's approval, recover losses, and report the matter to law enforcement. Where safety or ongoing fraud is involved we act immediately.

Report fraud, a security vulnerability or misuse to gosltransportation@gmail.com. We do not take legal action against a good-faith security researcher who reports a vulnerability privately, does not access other people's data, and gives us reasonable time to fix it.