Governance
Policies & legal
The rules that govern how GoSL Transport works for passengers, transport companies, drivers and terminal staff. Written in plain language. Last reviewed 8 September 2026.
Terms of Service
The rules for using the platform: who we are, what we do, what we do not do, and the obligations each party accepts.
Privacy Policy
How GoSL Transport collects, uses, shares, stores and protects personal information, including location and trip history.
Passenger Conduct & Safety Policy
Behaviour standards on the platform and on board, safety rules, prohibited items, emergencies and lost property.
Operator & Driver Policy
Requirements for transport companies, vehicles and drivers listing on GoSL Transport, including verification, safety and service standards.
Payments, Cancellations & Refunds Policy
How fares are charged, how cancellations work for passengers and operators, and how refunds and chargebacks are handled.
Ratings, Reviews & Content Policy
Rules for passenger ratings and reviews of operators and drivers, and for any content posted to the platform.
Acceptable Use & Anti-Fraud Policy
What you may not do with the platform, including fraud, scraping, seat manipulation and interference with security controls.
Dispute Resolution & Complaints Policy
The steps for resolving a disagreement between a passenger, an operator and the platform, with timescales.
Cookies & Device Storage Policy
The cookies and local storage the platform uses, including offline ticket storage, and how to control them.
Accessibility & Inclusion Statement
Our commitment to travellers with low literacy, limited data, or a disability, and how to tell us where we fall short.
Questions about any policy? Write to gosltransportation@gmail.com.